Frequently Asked Questions
Find quick answers to common questions about our shipping containers, delivery, customization, and services.
Ordering & Delivery
How fast is delivery?
We typically deliver standard containers within 5-10 business days nationwide. Custom builds may take 4-8 weeks depending on complexity.
Do you deliver to residential addresses?
Yes, as long as there is sufficient space for a tilt-bed truck to maneuver and offload. We require at least 14 feet of overhead clearance and 40-60 feet of straight-line access.
What are the delivery requirements?
You need a flat, level surface (gravel, concrete, or compacted earth), clear access for our delivery truck, and any necessary permits for placement.
Can I track my order?
Yes! Once your order ships, you will receive tracking information via email. You can also contact our support team at (415) 625-3493 for real-time updates.
Products & Customization
What sizes do you offer?
We offer 10ft, 20ft, and 40ft containers in various configurations including standard height and high cube (9.5ft tall) options.
Can I customize my container?
Absolutely! We offer custom modifications including windows, doors, insulation, electrical, plumbing, HVAC, and interior finishes. Contact us to discuss your project.
Can I inspect the container before buying?
Yes, we can provide photos of the exact unit you will receive. For local customers, we can arrange in-person inspections at our facility.
What condition are your containers?
We offer new (one-trip), cargo-worthy, and wind & water tight containers. Each listing specifies the condition grade.
Pricing & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and financing options for qualified buyers.
Do you offer financing?
Yes, we partner with financing providers to offer flexible payment plans. Contact our sales team to learn more about available options.
Are there any hidden fees?
No hidden fees. Our quotes include the container price and delivery to your location. Any optional services (modifications, permits, crane service) are clearly itemized.
Can I get a quote?
Yes! Fill out our contact form or call (415) 625-3493 to receive a detailed quote for your specific needs.
Returns & Warranty
What is your return policy?
We accept returns of standard, non-customized containers within 30 days of delivery. A 15% restocking fee applies. Custom fabricated units are final sale once production begins.
Do you offer warranties?
Yes, all new containers come with a structural warranty. Custom builds include warranties on workmanship and installed systems. Specific terms vary by product.
What if my container arrives damaged?
Document any damage with photos and notify [email protected] within 48 hours of delivery. We will arrange for inspection and resolution.
Are deposits refundable?
Deposits on build-to-order units are non-refundable but transferable to future projects for 12 months.
Site Preparation & Installation
Do I need a foundation?
Containers can be placed on level ground, concrete piers, or a full foundation. We recommend consulting with a local contractor for site-specific guidance.
Do I need permits?
Permit requirements vary by location. We provide documentation to support your permit applications, but obtaining permits is the customer's responsibility.
Can you help with installation?
We offer delivery and placement. For complex installations (utilities, HVAC, plumbing), we can recommend licensed contractors in your area.
What about utilities (water, electric, etc.)?
We can pre-wire and pre-plumb containers, but final utility connections must be completed by licensed local professionals according to code.
Support & Contact
What are your business hours?
Monday-Friday: 8AM-6PM | Saturday: 9AM-4PM (Central Time). We are closed on Sundays and major holidays.
How can I contact customer support?
Call us at (415) 625-3493 or email [email protected]. We typically respond within 24 business hours.
Where are you located?
Our main facility is at 410 E Airport Fwy, Irving, Texas, 75062. We serve customers nationwide.
Do you have a showroom?
Yes! Visit our Irving, TX facility to see various container models and configurations. Call ahead to schedule a tour.
Still have questions?
Our team is here to help you find the perfect container solution.