Shipping & Delivery Policy

Delivery Timeframe

Standard Delivery: 5-10 business days nationwide

• Order Processing: 1-2 business days to prepare your container for shipment
• Transit Time: 4-8 business days depending on your location
• Total Delivery: 5-10 business days from order confirmation

Delivery times may vary based on your location, weather conditions, and carrier schedules. We will provide tracking information once your container ships.

Custom Containers: Modified or customized containers require additional fabrication time (typically 2-6 weeks) before shipping.

Shipping Costs

Flat Rate Nationwide Shipping: $300

We offer simple, affordable flat rate shipping of just $300 to anywhere in the continental United States, regardless of distance.

What's Included:

• Nationwide delivery to any location in the continental U.S.
• Standard tilt-bed truck delivery
• Professional driver and delivery coordination
• All applicable permits and transportation fees

Additional Services (Optional):

• Crane Delivery: Contact us for a quote if you need crane placement
• Forklift Delivery: Available for tight spaces (additional fees may apply)
• Expedited Delivery: Rush delivery available upon request

Shipping costs are calculated at checkout and are non-refundable once your order is processed.

Delivery Requirements

To ensure successful delivery, your site must meet the following requirements:

Site Access:

• Clear, straight-line access for a tilt-bed delivery truck (minimum 14 feet wide)
• Overhead clearance of at least 14 feet
• Firm, level ground capable of supporting a loaded delivery truck (40,000+ lbs)
• No low-hanging power lines, tree branches, or obstructions

Placement Surface:

• Level, compacted surface (gravel, concrete, asphalt, or compacted earth)
• Adequate drainage to prevent water pooling under the container
• Foundation blocks, piers, or concrete pads (recommended but not required)

Permits & Regulations:

• Customer is responsible for obtaining any required permits for container placement
• Verify local zoning regulations allow shipping containers on your property
• Check HOA restrictions if applicable

Important: If the delivery truck cannot safely access your site or the ground is unsuitable, delivery may be refused or rescheduled at the customer's expense.

Delivery Process

Before Delivery:

• You will receive tracking information and estimated delivery window via email
• Our delivery team will contact you 24-48 hours in advance to schedule delivery
• Ensure your site meets all delivery requirements (see above)

On Delivery Day:

• Someone must be present to accept delivery and sign for the container
• Deliveries typically occur Monday-Saturday between 7AM-5PM local time
• Driver will offload the container using a tilt-bed truck
• Inspect the container for damage before signing the delivery receipt

After Delivery:

• Report any shipping damage within 48 hours to [email protected]
• Take photos of any damage for claims processing
• Review our Return & Refund Policy if the container is not as described

Delivery Methods

Standard Tilt-Bed Delivery (Included):

Most containers are delivered via tilt-bed truck, which tilts the bed and slides the container onto the ground. This method requires adequate space (approximately 40-60 feet) for the truck to maneuver.

Crane Delivery (Additional Cost):

If your site has limited access or you need the container placed in a specific location, crane delivery is available at an additional cost. Contact us for a crane delivery quote.

Forklift Delivery (Additional Cost):

For smaller containers (10ft, 20ft) in tight spaces, forklift delivery may be available. This service requires advance arrangement.

Delivery Delays & Issues

Delays: Shipping delays may occur due to weather, carrier schedules, or unforeseen circumstances. We will notify you of any delays as soon as possible.

Failed Delivery: If the driver cannot safely access your site or you are not present to accept delivery, a redelivery fee of $200-$500 may apply.

Damage Claims: Report any shipping damage within 48 hours of delivery. Include photos and a detailed description. Approved claims will be resolved through repair, replacement, or refund.

Tracking Your Order

Once your container ships, you will receive:

• Shipping confirmation email with tracking information
• Carrier contact information
• Estimated delivery window

You can also track your order by logging into your account at nunestinyhomes.com/account or contacting customer support at (415) 625-3493.

International Shipping

At this time, we only ship within the continental United States. We do not currently offer shipping to Alaska, Hawaii, Puerto Rico, or international destinations.